Pittsburgh Managed IT Services

Senior Engineers.
Real Accountability.

Iron Gate manages the entire IT environment for Western Pennsylvania businesses and nonprofits from 10 to 200 users. When your team needs help, they work with a senior engineer who knows your name, knows your environment, and owns the result.

100%
Five-star Google reviews
2012
Locally owned since
0
Tiers between you and a senior engineer

Start with the owner.

Your first conversation is with Carl Kunzmann, the founder, not a sales rep. Thirty minutes about your business, your systems, and whether we fit each other.

See if We’re a Good Fit

Prefer the phone? Talk with Carl: (412) 265-6313

Rather have us reach out? Send your contact information.

Not a sales call, and no obligation. You will talk with Carl about what is not working and leave with a clear recommendation, whether or not we work together. Most conversations take 20 to 30 minutes.

100% Five-Star Reviews
Serving Pittsburgh Since 2003 · Iron Gate Since 2012
Locally Owned, No Private Equity
Senior Engineers on Every Ticket
60-Day Satisfaction Guarantee

Why We Exist

We Built Iron Gate to Work the Other Way


Most IT companies run on call centers, tiered support, and ticket queues. Your problem gets passed from one person to the next, and nobody really owns the outcome. Most organizations have learned to live with it.

We built Iron Gate differently. When our clients call, they reach a senior engineer who knows their environment, has the authority to make the call, and owns the result.

We stay small on purpose. Small keeps us senior. Small keeps us responsive. Small keeps us accountable to every client by name.

You are not a ticket number here, and you never will be. Our clients keep us for years, some for more than twenty, because we treat the relationship as the product. The technology is just how we take care of it.

If This Sounds Familiar

Why Businesses Leave Their IT Provider

If you have worked with an IT company before, you have probably lived through a few of these.

×Tickets bouncing between technicians who do not know your setup
×Slow responses unless your systems are completely down
×Constant staff turnover, so you re-explain everything every time
×The same issues coming back because nothing gets fully fixed
×Junior technicians learning your environment while you wait
×No one clearly accountable for the outcome

Iron Gate was built, on purpose, to avoid every one of these. If your current provider is not meeting expectations, this is a different model.

The Difference, at a Glance

Traditional tiered support modelIron Gate
Initial triage before escalationDirect access to a senior engineer
Issues may move between techniciansOne engineer owns the issue through resolution
Large or distributed support teamsLocal, intentionally small senior team
Technician familiarity may varyEngineers work from documented client environments
Ownership separated from deliveryFounder led and independently owned

The Iron Gate Difference

A Different Kind of Partner

You have choices for IT support. Here is what makes working with us feel different.

Senior Engineers on Every Issue

The person working on your systems is experienced, knows your environment, and has the authority to fix it. No call center. No tiered queue. Your request goes straight to a senior engineer who stays accountable for it through resolution.

A Team, Not a Single Point of Failure

You get a full bench of senior engineers, and we document every environment we manage. No one person is ever the only one who understands your systems.

Depth on the Projects That Matter

Migrations, security hardening, infrastructure upgrades. That work goes sideways when the people running it have not done it before. Ours have, many times.

Stewards of Your Budget

We treat your money like it is our own. We tell you what you need, what you do not, and why. We will not sell you fear, and we will not bill you for spend that does not serve your mission.

What's Included

The IT and Security Your Business Depends On, Managed in One Plan

One per-user rate. One Pittsburgh team. All of it managed, monitored, and maintained on the enterprise-grade security and management platforms trusted across our industry, chosen deliberately for your environment.

24/7 Monitoring & Alerting

Servers, network, and endpoints watched around the clock, so problems are caught before your staff notices them.

Direct Help Desk Support

Pittsburgh-based senior engineers who answer, take ownership, and see the issue through to done.

Patch Management & Updates

Operating systems and applications kept current, on a schedule that does not disrupt your workday.

Managed Endpoint Security

Enterprise-grade detection and response on every device, managed and watched by people who act on what they see.

Backup & Business Continuity

Automated backups, tested restores, and a clear plan for the day something breaks.

Strategic IT Planning

Budgeting, roadmaps, and regular reviews, so IT decisions are made ahead of need instead of in a crisis.

Microsoft 365 Management & Security

Most of our clients run on Microsoft 365, and we manage it end to end: licensing guidance, identity and access protection, device management, email security, and day-to-day administration, handled by the same engineers who support your team.

Have an internal IT team? We offer co-managed IT as well. Your team keeps what they own, and we bring the bench behind them: senior escalation, enterprise tooling, project depth, and coverage when they are out. Done right, co-managed runs on clear lines and disciplined documentation, and we will be candid about whether it is the right model for you. How co-managed works with us →

The Difference You Notice

What Good IT Actually Feels Like

✓Your staff stops complaining about the same recurring problems
✓New employees get set up correctly the first time
✓Systems feel stable and predictable
✓Security work happens before incidents, not after
✓Issues get resolved without constant escalation
✓You stop thinking about IT every day

The Track Record

What Western Pennsylvania Businesses Say

100% Client satisfaction
rated over the last 90 days

After we close every support ticket, we ask the client one question: how did we do? These are their unedited answers.

Real survey scores from real closed tickets, not cherry-picked reviews. ✓ Verified client survey
“
★★★★★

"Great IT support. Quick response time with proven results."

Pittsburgh professional services firm✓ Verified survey · 2 days ago
“
★★★★★

"IGT always seems to be there when I need them most. Their expertise and timely resolution to problems is greatly appreciated."

Western PA nonprofit✓ Verified survey · 4 days ago
“
★★★★★

"The staff are kind, courteous, and always meet your needs above and beyond."

Pittsburgh healthcare practice✓ Verified survey · 6 days ago

Prefer public reviews? Our Google rating is a separate story. Every one of them is five stars →

One Relationship, In Practice

What This Model Looks Like Over Time

A Western Pennsylvania manufacturing organization came to us after years of rotating technicians and a problem that kept coming back. Each new technician learned the environment from scratch, treated the symptom, and closed the ticket. The issue always returned.

We started the way we always do. We documented the environment first, then went after the problem itself. The recurring issue was traced to its root cause and fixed once, properly. It has not come back.

That was in 2012. The relationship continues today. That is what this model is built to produce: not a dramatic rescue, but an environment that stays fixed and a partner who stays accountable.

Independently Owned

Accountable to Our Clients, Not an Investor.

Many local IT providers have been acquired by larger investment-backed platforms in recent years. Ownership shapes staffing, priorities, and pricing, even when the name on the contract stays the same.

Iron Gate remains independently owned and intends to stay that way. Decisions about staffing, service, and client relationships are made here in Pittsburgh, by the people who answer to you.

When you call us, you are calling the owner's team, and the owner is in the building.

Rated After Every Closed Ticket

★★★★★

"IGT always seems to be there when I need them most."

Western PA nonprofit · 4 days ago
★★★★★

"Quick response time with proven results, every single time."

Pittsburgh professional services firm · 2 days ago
★★★★★

"Kind, courteous, and always above and beyond."

Pittsburgh healthcare practice · 6 days ago

Pricing

Per-User Pricing. No Surprises.

We price managed services per user: one rate for each person we support, covering everything in the plan. Your monthly number moves when your user and device counts move, and anything beyond the core plan is itemized in your proposal before you sign. It does not jump when you have a hard month, and we do not bill you for every phone call. Have an internal IT team? Co-managed clients pay a lower per-user rate, because your team carries part of the load. Project work is scoped and priced separately, in writing, before it starts.

You will not find a one-size-fits-all number here, because we do not sell a one-size-fits-all service. What you will get is a real number after one conversation, in plain English, with the scope spelled out.

Most fully managed relationships begin around $1,500 per month and grow with users, locations, security requirements, and the complexity of your environment.

One thing we have learned over the years: a lower monthly figure is not always a lower total cost. Sometimes it just means the real support need has not been measured yet. That is a conversation we will have with you honestly, before you sign anything.

  • ✓One per-user rate, covering everything in the plan
  • ✓No metered support and no per-call billing
  • ✓Scope, pricing, and terms spelled out before you sign

"I price for the twentieth year of the relationship, not the first invoice. Some of our clients have been with us longer than Iron Gate has had its name."

Carl Kunzmann, Founder & CEO

Carl Kunzmann

Founder & CEO, Iron Gate Technology

Carl has been building Pittsburgh IT companies since 2003. He founded Iron Gate Technology in 2012. Same team, same clients, and many of them go back further than the Iron Gate name. When you start with Iron Gate, you start with Carl, and you will still see him long after the ink dries.

If something serious goes wrong, you are not wondering who owns the problem. That responsibility ultimately lands with me.

For New Clients

The 60-Day Satisfaction Guarantee

We stand behind every new managed services relationship for 60 days. If we do not earn it, tell us in writing and your onboarding fee and monthly service fees come back to you, and we will work professionally to transition your environment. Third-party licensing and hardware are not refundable, and the complete terms are in your quote before you sign.

Many providers in this market ask for three years or more before they have proven anything. We ask for twelve months, and we prove ourselves in the first sixty days.

Getting Started

Three Steps, No Pressure

A per-user agreement in plain English, and it all starts with a conversation.

1

A Conversation

Thirty minutes with Carl about your business, your systems, and what is not working.

2

A Plan in Plain English

A per-user plan sized to your business, with scope, pricing, and terms spelled out. You will not need a translator.

3

A Careful Transition

We onboard your environment without disrupting your team, and the 60-Day Satisfaction Guarantee stands behind the whole start.

Who We Serve

Businesses and Nonprofits Across Western Pennsylvania

Our clients range from 10 to 200 users. What they share is a preference for a local partner they can know by name and keep for years.

Healthcare Practices
Law Firms
Financial Services
Manufacturing
Nonprofits
Professional Services

Built for regulated work. We help healthcare, legal, and financial firms meet the IT requirements their compliance depends on.

Iron Gate is usually the right fit when: your organization has 10 to 200 users, technology interruptions cost you real work, security and compliance matter, leadership wants predictable costs and a documented plan, and you value experienced people and a long-term relationship over the lowest monthly price.

Fair Questions

What Prospective Clients Ask Us

How much does managed IT cost?+
A per-user rate, sized to your headcount and your environment, so your monthly number is predictable, moving with your user and device counts, with anything beyond the core plan itemized before you sign. We put a real number in front of you after one conversation, with the scope spelled out. One honest caution from two decades in this business: the work that protects you most, the patching, the documentation, the security hygiene, is invisible until it is missing. If a quote looks too good to be true, ask who will actually be doing the work, and who checks that it was done.
Is Iron Gate more expensive than other IT providers?+
We may not be the lowest priced provider you consider. Our model is built around experienced engineers, direct accountability, disciplined documentation, proactive security, and a deliberately limited client base. We will explain exactly what is included, what is not included, and how your monthly cost is calculated. If a lower cost support model is a better fit for your organization, we will say so plainly.
How fast do you actually respond?+
Directly. There is no tier-one queue to climb and no script to survive. A senior engineer takes your issue from first contact and owns it to resolution, onsite when a problem needs hands on it. The specific response commitments we make are written into the agreement you sign, so the promise you rely on is the one on paper.
Do you lock clients into long contracts?+
Our standard agreement is twelve months, nothing longer unless you ask for it. New clients start under the 60-Day Satisfaction Guarantee: if you are not satisfied in the first 60 days, we refund your onboarding fee and monthly fees and transition you professionally to another provider. You should not have to take on risk just to find out if your IT partner can deliver. Our agreements are written in plain English. You will read every term before you sign, and nothing in them should surprise you.
Is switching providers painful?+
Less painful than staying with the wrong provider. We handle the transition work, coordinate professionally with your current provider, and keep your team working the whole time. Most clients tell us the switch was easier than they feared.
Who will actually work on our systems?+
Senior engineers, every time. No junior staff, no offshore help desk, no tiered escalation. The team is small on purpose, and everyone on it can own a problem end to end. You will know your engineers by name, and they will know your environment.
You are a small team. Are you big enough for us?+
Fair question, and we answer it directly. Small for us does not mean one person. You get a full team of senior engineers, and we document every environment we manage, so no single person is ever the only one who knows your systems. We support organizations up to 200 users today. You get the depth of a larger shop, with the attention you only get from a smaller one.
We have an internal IT person. Can you work with them?+
Yes. That is co-managed IT, and it works well when it is set up honestly: a capable internal resource owning defined parts of the environment, with clear lines and disciplined documentation between us. Your person gets senior backup, enterprise tooling, project depth, and real vacations. And if co-managed is not the right model for your situation, we will say so plainly before you spend a dollar on it.
What if we are not a good fit?+
Then we will say so, plainly, and point you toward someone who fits better. We work best with organizations of 10 to 200 users that want a local partner and a long-term relationship. We would rather refer you well than sign you wrong.

Resources

Plain Answers to Real IT Questions

Practical guidance on the IT, security, and budgeting questions Western Pennsylvania businesses actually ask us. No jargon, no fear-selling.

Budgeting · July 14, 2026

Managed IT Services Cost in 2026: A Practical Guide for Small Businesses

Real 2026 per-user ranges with named sources, the four pricing models in plain terms, what moves the number, and how to compare quotes line by line.

Read the article →
Choosing a Provider · July 14, 2026

How to Choose a Managed Service Provider: 12 Questions to Ask

Twelve questions that expose how a provider really operates, the answers you want to hear, and the red flags that should end the conversation.

Read the article →
Planning Ahead · August 4, 2026

Still on Windows 10? What the October 2026 Deadline Means for Your Business

Year 1 of Microsoft's paid Extended Security Updates ends October 13, 2026. What that deadline means, what it costs, and your three options, honestly compared.

Read the article →
View all articles →

If That Sounds Like the Partner You Have Been Looking For

We would welcome the conversation. Book thirty minutes with Carl, and bring your questions and your frustrations.

We work best with organizations from 10 to 200 users that want a local partner and a long-term relationship, not a transaction.

You are also welcome to come see us. We are on McKnight Road in the North Hills of Pittsburgh, and we would be glad to have you at the office to meet the team.

Book 30 Minutes with Carl

A straightforward 30 minute conversation with Carl. No sales presentation and no obligation.

Prefer to talk first? Call my direct line, (412) 265-6313. If you reach voicemail, leave a message and I will personally call you back as soon as I can.Carl Kunzmann, Founder & CEO

Our goal is not to convince every organization to become a client. It is to help every organization make the right decision. If we are the right fit, we will tell you. If we are not, we will tell you that too. Either way, you will leave the conversation with clear, honest advice.

Rather have us reach out?

Leave your information and Carl will contact you personally.

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If it is urgent, call the main line at (412) 265-6311.